ENCOMPASS™ IT Support

ENCOMPASS IT Support is built to manage all your IT needs, while providing peace of mind that your systems are always working. With RSA Corp managing and monitoring your technology, you have more time to focus on what really matters...growing your business.

Minimize Downtime Control IT Costs Increase Productivity

You benefit from the expertise of a team of technicians for less than the salary of a full-time IT employee. To ensure that we provide you with an IT support solution that fits within your budget and aligns with your business goals, we offer three different ENCOMPASS services packages: Essentials, Enhanced, and Elite.

	Essentials	Enhanced	Elite
Technology Environment Maintenance
Virus & Spam Filtering
Data Backup Administration
Monthly Server Health Checks
Server Maintenance & Patch Management
Proactive Network Monitoring & Alerting
Web Defense Browser Protection
Administer Tech Infrastructure & Provide Tech Support
Blackberry & Mobile Device Support
File Restoration from Backup
File & Print Administration
Microsoft Exchange Administration
Active Directory Administration
Monthly Desktop Disk Maintenance
Helpdesk Support (end-user support)
Repair Tech Problems & Resolve Tech Issues
Server & Endpoint Anti-Virus Protection
Remediate Virus or Malware Issues
Provisioning of New Workstations & Laptops
No Charge for After-Hours on Included Services
Vendor Management
Active Directory Issue Resolution
Mobility Devices & Services Issue Resolution
Network Infrastructure Support & Engineering
Data Backup Services Configuration
Offline Exchange Database Defrag (as needed)
Video Conferencing Support
Hardware Diagnostics & Repair (excluding parts)